Rove Concepts’ products are presented beautifully and the transaction process - including order confirmation, is flawless. Customer Reviews. Great Website store if your a lover of modern design. Beautiful products, awesome service. There is no cushion to the seat nor back, and reclining the chair requires a strong body or a 2 man assist. Firm sitting, velvet fabric is high-quality and stunning. I purchased this in Sept, and 3 months later, it is still incomplete and will take a 4th attempt to complete it. I don't trust that they can deliver as promised. The website is misleading for new customers, Although I trust my items will be beautiful when they arrive the online shopping experience and information provided about delivery was not accurate and it took a long time for a customer care rep to contact me to let me know things had changed. Ordered a bed frame from them. I would be hesitant to purchase anything further unless I could try the product in the store. Love it all. Returning them immediately. I will be ordering these again! While long delivery times are somewhat a common problem in the industry, Rove Concepts handles it fairly fine, and although I experienced delays on every single one of my orders, they were a matter of days from the agreed delivery timespan… My husband called them "punishment stools." Only concern is delivery. It also took multiple prompting on our part and being passed around like a hot potato in Customer Service before somebody stepped up, but from that point the resolution was swift. I had many questions for the concierge and they were extremely helpful in helping me decide on the couch and fabric.Swatches arrived quickly... and now I just hope my couch comes sooner than the estimate and fulfills my expectations! The amount was calculated based on amount before members discount. Looking forward to our new bed frame. Visit the post for more. Same for the Ottoman. Finley Sectional Mist Left Hand Facing Rove Concepts Touch Of Modern 5 reasons why you need sandro in your home now rue 5 reasons why you need sandro in your home now rue modern furniture retailer faces classic kinks in customer service the globe and mail hugo sofa modern rove concepts Rove Concepts. Upon arrival, I knew immediately it was not the same as the one pictured online. This again is frustrating. This sectional … Rove Concepts. Write A Review (It only takes 30 seconds!) I prefer the human experience so issues like mine, can be addressed more rapidly. Oct 23, 2018 - Excited to share our living room reveal including how we whitewashed our floors and a review of the rove concepts hugo sectional sofa. This is my third purchase from Rove Concepts. Rove provided all the answers I needed while buying a dining table virtually, and how certain chairs might fit with the table. Great experience overall, the company was responsive and their product is great quality overall! The fabric feels and looks luxurious. Delivery dates were difficult to get, because the logistics company kept changing them. Checkout was … Their representative was able to merge 2 orders into 1, thus saving time and delivery fees. And now as soon as possible, we can use your goods again. While I love the hunter bed and nightstands, the sophia sectional was a big disappointment. Again, Rove concepts … Hugo Sectional. $4,474.00 USD (13) ... Read what customers have to say, and let others know what you think by leaving a review here. Another great purchase from Rove Concepts!So happy to see one of the chairs we had our eyes on was available, purchased it without any issues online with it minutes.Looking forward to purchasing more gorgeous pieces from Rove in the very near future! Impossible for adult to sit in comfortably, Not reliable and product is poor quality for $. Although it was on back order so took a while to arrive, the delivery itself was quick and efficient. I've order a number of pieces from ROVE CONCEPTS and to-date have been thrilled with all of my purchases. © 2020 Trustpilot, Inc. All rights reserved. Pricing is phenomenal. Sophia Sectional Review: The good and the bad. Communicating with Rove's Customer Support Team is very easy and efficient. 15 Reviews. 5 stars! If only they had more inventory in stock I would have bought more or high priced item. … I ordered the Aubrey side chairs for two different clients and they are even prettier in person! Better in real life than in the pictures. play video. 645 reviews for Rove Concepts, rated 3.00 stars. Set on slender metal legs that elevates Evelyn's contemporary silhouette for an airy, float-like … Made of high performance materials and a built-in teak slat styled table; the Francis Modular is perfect for … Every piece that I get is a delight! Not reliable, took 2 months to get order instead of 2 weeks and product is poor quality for the price you pay. We told them not to worry about it and did it ourselves. Especially when it comes to dining chairs. Further, I don’t understand the need to be a “member.” These kinds of programs are more a deterrent for me. I also received wrong information about a sofa configuration and Rove refused to offer credit for both shipping to me and for me to return. Created with an eye for beautiful details, the Evelyn Modular Sofa enhances any lounge space. Rove has the best photos out of the … The additional cost of shipping seems to caught us off guard since it is dependent on the total amount. Besides waiting 2-3 months for delivery, the Winston table was delivered without a tabletop. Fingers crossed- so far I have had an amazing experience with Rove Concepts. Selecting options and checking out were easy. Gorgeous set very spacious and luxurious look and feel. I have been very please with the process and products. What we wanted we found. It's a shame, but I would not order anything from Rove. I like the design and extra storage space under the bed. Rove provided all the answers I needed… Rove provided all the answers I needed while buying a dining table virtually, and how certain chairs might fit with the table. Customer Reviews. I have the wooden parts of the bed laying about until this can be completed. We purchased 8 tulip chairs in the past, and decided to purchase a bedroom set and office chairs to furnish our home. Purchased the Milo sectional. 5 Reviews-David Chang - The sofa is great, but the storage unit came damaged. It's been slightly over 2 months since we received our couch and we couldn't be happier. I ordered a sectional and the Marcus table. Then, I went online trying to search for a promotional code for Rove Concepts … Rove Concepts Reviews. 40 Reviews-Dan Chisholm - We are very impressed with the quality of materials. Incorporate modern simplicity into any outdoor living space with our Francis Modular collection. I bought online and the items were very well preserved so that they were delivered in a perfect condition. I have had a great experience with my second order with Rove Concepts. This sectional (I bought it in Malmo) is literally perfect for my space. Beautiful furniture that really speaks to me, and won’t take three months to get to here! Read real customer ratings and reviews or write your own. Dresden Sectional Sofa. Glad we only opened the box on one of them. On the hunter bed, there was an imperfection on the headboard … Long story short decided to risk it and get a sectional from them. It would be helpful to know that in advance of placing the order. The selection is pretty narrow so I’m haven’t trouble picking out what to use it on. Online experience from placing an order to check out has been pleasant thus far. 2-4 of the 8 chairs ordered had quality issues which was disappointing after the long lead time. B113SSCH-171. I am super-happy that I bought it. Only areas of improvement was the enthusiasm of the delivery guys when we said we had white glove service. Recently purchased some additional decor pillows for my Hugo sectional. received a response in due time and it answered my questions clearly, Very well made furniture and great customer setvice. Rove Concepts. I had to update one specification, and was able to do it the next day over chat. We’re now happy we can enjoy our full set of dining chairs. Rove Concepts. We pretty easy. This head turning sectional blends traditional style and comfort with modern industrial technique. … I love the look of the products and the website.The concierge team was really helpful, specifically Juan! However, I have yet to hear back from customer service so that the completion of our bed can be done. Only the latest review will count in the company's TrustScore. Not Rove… They're very comfortable and easy to clean which my clients love. I found the website easy to navigate and fully informative about the items I researched. These chairs are lovely and perfectly uncomfortable unless you are the size of a small child. 10 Reviews. As a frontliner, I prefer to limit the people in our home and 4 attempts to build the bed is excessive. play video. I am pleased that there is a local (LA) pickup option. Customer service over the phone was exceptional. And their support team, while nice, aren't empowered to refund delivery fees or impact any real customer experience. I did not find much that was above and beyond about this experience. Very good products, nice design and high quality. It was shattered upon delivery. Had no issues with finding the one I wanted or with ordering online. It’s one more hoop to jump when I could easily just go to DWR and get what I wanted without needing to be a “member.” I also find there’s too much dependence on email as a primary means of communicating with customer service. Read what customers have to say, ... We love our new sectional. © 2020 Trustpilot, Inc. All rights reserved. Very efficient and user- friendly website that allowed me to check out in minutes. The Aubrey Armchair is so beautiful and matched with our Evelyn Dining Table! The white glove service I expected is lacking, and the workers didn’t have their white booties on to enter my home and one had to be told multiple times to keep his mask on. Purchased the Milo sectional . Wait time was long. B65SS-010. I bought something during a deal that promised an $800 voucher and still haven’t received it. ... Rove Concepts … Rove has the best photos out of the online furniture stores I looked at. My first order was for a bedroom with residential project and my second order is for waiting room furniture for a commercial project. I will be disputing the freight of $900 with my credit card company as a result. Only the latest review will count in the company's TrustScore. We have used your latest items, which are excellent. Although I do understand the circumstances and appreciate the efforts that were made to try to expedite what could be done, turnaround time on information has been slower than I would hope for and have expected. It looks very modern, in an high-end Italian showroom kind of way, and most importantly has the right proportions. So far so good! Ordering process was also easy and smooth. I love the design of their products. Highly recommend it to anyone looking for affordable furniture. The sale price didnt match when i clicked on any of the colors or materials. We didn’t have to be a member to get a good deal to purchase our tulip chairs. Dresden Sectional Sofa. Michelle has been kind and … Share your voice on ResellerRatings.com Buying the first time from an online retailer one never knows what to expect. When I do get a response they make another excuse. 128 reviews of Rove Concepts "I ordered a Luca Sofa in Solstice online expecting it to be the color and quality as described. 100 Reviews | 4.0 Rating Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Coupons Coupons. We also purchased office chairs from Rove Concepts. 9 Reviews. Rove concepts only delivered a small part of my 14,000 order. Hopes are high the products we ordered fully meet our expectations. I find this dissatisfying most especially since we are in a pandemic. Called in and they told me it was an old price. Very satisfied, thank you. Milo is a full modular piece, with add-on pieces to customize a configuration that fits your … Disappointed in products and customer service, I have had a great experience with my residential and commercial orders. Online browsing and placing the order was easy. Site navigation was easy. I was very impressed with his knowledge and level of service. Easy to use platform and provides all the information needed to understand what your buying. Other than that, we are very excited for the chairs to arrive. I hope to hear from Rove Concepts soon so I don’t lose faith in their products or customer service. I am hugely disappointed with them as they are uncomfortable due to the style of the couches with such a low back. Enter for your chance to win a … While the full bodied, structured curves envelops you in undeniable comfort and a feel of exuberant luxury. Mar 10, 2018 - Excited to share our living room reveal including how we whitewashed our floors and a review of the rove concepts hugo sectional sofa. The design and leather are beautiful, but lacking beyond that. Thanks Rove!Shipping costs much higher than expected. I am an adult female who wears a women's size 6 in pants and is slightly underweight for my height, and I can't rest my back on the back because the stool is so narrow. Shipping was very expensive in comparison to other stores I’ve purchased from. THREE TIMES. I look forward to obtaining the pair of Tulip side chairs I ordered. Giving it three stars because nothing went wrong, but for a store with prices as high as they are, the customer experience does not compensate. Hugo Sectional. I ordered quite a bit of furniture from Rove. Also seems like there is lots of fake reviews good and bad once. Quality and workmanship is excellent. Paid for white glove service and did not get that. I normally don't leave bad reviews, but my experience with Rove was so stressful, frustrating and expensive -- I just couldn't in good conscience stay quiet. Michelle has been simply the best in helping me selecting the right furniture. This sectional couch is absolutely gorgeous. A classic backrest is replaced with a myriad of free-floating feather filled cushions, allowing rearrangement to your own satisfaction. Lastly, I cannot go back and easily view a picture of the product I purchased. After the third attempt, I just gave up and asked for a full refund and a cancellation of all my pending orders. I’m not certain the website indicated the pickup address, which isn’t the studio/store location. I was looking for a small conference table for a staff meeting room, and I found what I need. There are many great furniture companies … ... Rove Concepts … Customer Reviews. Good customer service and great product.Thanks. I had to select my second choice.Im glad someone has made modern furniture well priced and not over the top. Saying the seat is narrow is a complete understatement! $4,099.00 USD (147) ... Read what customers have to say, and let others know what you think by leaving a review here. The delivery itself was quick and efficient confirmation, is flawless said we white! For the price you pay order is for waiting room furniture for a small conference table for a bedroom residential... 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