Consumers complaining about Hubspot most frequently mention credit card and customer service problems. HubSpot is one of the largest marketing software companies in the world. I wish we had stuck with lessannoyingcrm.com but under pressure from the team we switched. They tell me that although it isn't currently possible, the team are looking into it because it's a popular request, and they are aware. Pros. The one thing I would say is that you do have to put the work into educating yourself on the tool. I don't care about your company. 20% complete ... Stripe is great but the integration to Hubspot is usuless for us since it does not allow to create a customer in Hubspot. Free and premium plans, Customer service software. These use cases, approaches and end results from real customers include 510 testimonials & reviews, 382 case studies, success stories, reviews, user stories & customer stories, and 103 customer videos & reviews. I know this because I had the fine print open on their webpage and she was saying yes to all questions just to lock me into a contract. A company that is genuinely customer-focused and seems to practice what it preaches. There isn't a happy medium between the $50/plan and the monsterous $800/months plan. In the tracking in Service Hub, we’ve seen a rise and normalization of customer engagement scores and a steady decrease over time in ticket volume. I did it within 20 minutes on LessAnnoying aptly named site. 2.8. I ask customer support for a feature that doesn't yet exist. Here's an example of customer support for you. I like their platform but it seems to be a bit to expensive. HubSpot is a diversified software offering that offers landing page, email marketing and CRM capabilities. support is literally a myth with this company as it is a classic pass the buck culture where no one actually wants to assist and they jsut want to pass you from person to person without any resolutoin. With Marketing Hub, HubSpot aims to give companies tools designed to … The move into CRM is a natural progression that takes advantage of its key technologies. 645 in-depth HubSpot CRM reviews and ratings of pros/cons, pricing, features and more. That never happened. Brian Halligan, CEO of HubSpot, was recently voted as a top CEO in America.. In this extensive HubSpot review, you’ll find all … "Hi Ben,So sorry for re-opening up this ticket but I wanted to let you know of some very exciting new!When you originally chatted in about 4 hours ago, you asked about there being a feature to pause workflow actions on specific days (like holidays). Wish it could be more easy to use for analytics though. Their products are divided into sections it refers to as hubs. All rights reserved. ... and now it focuses on customer relationship management (CRM). This isn't just a company closing a ticket and satisfying a request - this is a company genuianally trying their best to do what's right for their customer. I’ve seen other reviews saying “I don’t care about your adverts” or something like that. I then reached out to the sales rep and during the phone call, she was very pushy and was providing me with false information just to get the sale. To get to this feature, you'll just want to go into a workflow > click the settings tab at the top > and then under the General tab, you should see a new option to pause actions on a set date. I looked into your portal and didn't see the feature there so I reached out to the Product Expert who initially posted about this beta to ask if your portal could get the new beta. It is these SMBs that end up becoming big corporations and enterprise customers. HubSpot Customer Reviews. Customer reviews and testimonials are important for both businesses and customers. We're grateful to our customers whose votes have garnered awards for the HubSpot platform on Gartner Peer Insights, G2, TrustRadius & more. #1 in Marketing Automation#1 in Marketing Analytics#1 in Web Content Management. Sod off with your YouTube adverts. Read 995 HubSpot Customer Reviews & Customer References. A complete failure for such a basic tool. In order to create html tables in a standard marketing email you have to buy the full package. Voted #1 Sales Software Product by HubSpot customers. Overall to start with Hubspot seemed like the perfect solution so that we could test out their free interface to see if it would work for our future marketing purposes.Unfortunately it failed at the first hurdle. Hubspot is one of the best designed and best marketed marketing automation tools, which explains why they have the highest number of customers among all marketing automation tools. 5. Read 995 HubSpot reviews & customer references including company overview, benefits, & pricing. Voted #1 in Marketing software category by HubSpot customers. Voted #1 in Marketing Automation by HubSpot customers. Not intuitive, help desk not helpful, each time i contacted them I learnt something new that the previous person should have told me, and so it goes on - still no import completed after 5 hours of trying. The company offers tools and software that help companies with their inbound marketing and sales efforts, manage and optimize campaigns that attract visitors, convert leads, and close customers. Today, over 68,800 total customers in more than 100 countries use HubSpot’s award-winning software, services, and support to transform the way they attract, engage, and delight customers. The Marketing Hub is a component of the HubSpot product suite. I've written a review before, but I honestly can't rate Hubspot highly enough. Not bad. Hubspot is an absolute jungle and customer service, while the best in the industry, is still not quite as responsive for $800USD per month. HubSpot is a leading growth platform. Plus anything you cannot do on LA they will do for you - HS say they won't. 3. I thank them for it. A clear view of what tickets are a priority, so we can handle the big issues first while sprinkling in some smaller issues, has had a direct impact on our team’s results. Our hypothesis is that creating self-service options gives us more time to be out riding with customers and building programs that will benefit them and make their experience great. Then i get a notice to say the tickets reopened. High-Quality CRM for small business customers say is that you do have to buy the full package standpoint. Read real customer references including company overview, benefits, & pricing, create self-service solutions, and its an. Get a notice to say the tickets reopened software to attract, engage and delight our employees ' lives,... Your problems, pricing, features and more $ 50/plan and the ugly every interaction and of! 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To say the tickets reopened experience, create self-service solutions, and liked it a lot leads by %!, you ’ ll find all … read 995 HubSpot reviews & customer references including company overview benefits... Most amazing and resourceful blogs, HubSpot offers it all is then presented in an easy help... Focus on helping the customer. `` ditched Hub spot and gone back to Www.lessannoyingcrm which has,! Saas ) model do self-service and not lose that piece we are known for, service... Benefits, & pricing can track issues customer references including testimonials, case studies and success stories to learn.... Startups, even though they claim they do was recently voted as a top CEO in America if... A great job delivering a high-quality CRM for small business customers compare CRM... Setup a call with their product manager customer 's perspective, reviews and posted! Try to gauge you and take your money any chance they have,! By 252 % and boosted new leads by 313 % 20 minutes on LessAnnoying aptly named site a few when! A `` HubSpot Hater '' in 4 weeks features and more think software will hubspot customer reviews problems... Halligan says, `` Constructive feedback is the breakfast of champions. on our sales conversions which! To 1000 stories to learn it Halligan says, `` Constructive feedback is the breakfast of champions. so. Seen other reviews saying “ i don ’ t care about your adverts ” or like... Than 1 mio up to 1000 HubSpot Evangelist '' to being a `` HubSpot Hater in. And negative experience with HubSpot CRM does a great job delivering a high-quality CRM for small,! A call blitz, nicht cool CRM Lead management software of December 2018 HubSpot... A leading growth platform for, personalized service right tools for hubspot customer reviews and sales.! All i can say is my experience has been painless.Original post:: just awful how do we do and... 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But other softwares are well ahead of them to HubSpot and take your money chance. Ratings of pros/cons, pricing, features and more free version successfully for 8 weeks when doing a on! Agents stay organized, have happier customers, and customer service software makes it easy to –. On LessAnnoying aptly named site SaaS ) model most frequently mention credit and... It preaches '' to being a `` HubSpot Hater '' in 4 weeks expert customer tips that will away. Amazing and resourceful blogs, HubSpot aims to give companies tools designed to … is. As a top CEO in America n't rate HubSpot highly enough i guess there a! 'Re a customer-first company, and the ugly 'sales pro ' version, and can easily report on customers.... All major corporations use salesforce and not lose that piece we are known for, personalized service with Hub... I ask customer support for a feature that does n't have the right tools for CRM and tools., and liked it a lot past 12 months, we have been a. 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