or. She asked that I send the pictures again. Certain rooms feature a seating area where you can relax. Yep, you read right, 15 months away! Browse a portfolio of properties to rent «« villas, apartments, townhouses, Algarvean cottages and holiday homes»» in Portugal. After three weeks of struggling they finally answered: “This is correct, the balance will be refunded.”2) They also omitted the damage waiver.3) The first refund was paid later than promised, after my two reminders.Mistakes in business are made every day in the world, but this was a horrible customer experience to me. Floor covered in Hair and dust balls, bed covers stained, chairs too dirty to sit on, kitchen cabinets sticky and covered in fingerprints, towels so thin you could see through them and the porch stained in mildew.. As for the 10% refund, I emailed HHH to ask if they could put it on my credit card and received no response. If you are considering booking any or their accommodations, you can either book straight with HHH or also via many other channels. The CEO copied in is the wife of the managing director.From the top comes the leadership and standards. The company's filing status is listed as Active and its File Number is L18000050104. Thanks again, from the Allen Family. But wait, it's only 5pm, the guests have only been travelling 12 hours so far, they can wait whilst they keep looking.Ok, found something. Seems there is a consistent theme with this company! www.happyholidayhomes.net. Now more than ever we look to the future, and the new ways we can develop, grow and prosper! As we were travelling by train, we were taken by car to the apartment to view it and confirm that we were happy. I can also confirm that the refund was processed on the 26th September 2018. I cancelled this last week April 2020 but 2 days later they took a deposit of over £500 off my credit card and then sent me an email saying that due to covid they were giving me a voucher instead of refuding the money and if I didn't use it with them in the next 18 months i would get a full refund - in August 2021! Photos. The conditions stated that they may require a pre-payment. Have carried nice memories :-). In this case, it appears the condominium failed to maintain parts of the residence, namely the swimming pool area. Have filed complaint with the UK European Consumer Centre it in Rome and await their answer.-------------------------------------------------------------------------------------------------After the intervention of the Swiss Tourist Ombudsman in Zurich, in March 2018, I have received fair compensation from Happy Holiday Homes of Lugano and this case is now closed. We thank Happy Holiday Homes for supplying us with this super villa and recommendations from the team. For starters, it looks much bigger in the photos than it really is. Since then both booking.com and happy holidays have either fobbed us off or there has been complete silence. She was dismissive and essentially shrugged the situation off without so much as a smile or sincere apology. UTTER SCAM. Great Service. On arrival at the apartment we messsgaed within 24hrs about issues with the apartment. Several weeks later I emailed again and received no response. As soon as you mentioned any issues, we would have immediately informed our property manager in Argentiere. Will be in touch. They only leave the Reviews that show them in good light. No soap or dishwasher tablets of course!Local office said they would contact the owner ( didn't admit to knowing about the sofa) and assure us that as we were there for 2 weeks they were sure the situation could be remedied . The apartment was equipped with everything you need and it is in a very quiet location. Car rentals Tavira. She asked that I send the pictures again. (29 reviews). After three weeks of struggling they finally answered: “This is correct, the balance will be refunded.”2) They also omitted the damage waiver.3) The first refund was paid later than promised, after my two reminders.Mistakes in business are made every day in the world, but this was a horrible customer experience to me. The following morning we dropped by the Happy Homes HQ to return our keys and politely discuss the situation. See more of Happy Holiday Houses on Facebook . Our normal procedure requires in fact a deposit payment which will be reimbursed in case of cancellation within policy. Gefällt 2.852 Mal. Their welcome basket is a nice gesture.They even gave us a lift to the nearby supermarket.The beautiful villa by Lake Como was incredible. There were poor quality pillows and sheets so we could make up our own! On our day of departure we were given a lift to the train station.I felt the company really went out of their way to accommodate us. The team did respond at this point. We would like to confirm that we have made it through the worst of what has been a very difficult few months for us. We’re absolutely committed to providing you with the foundation of an amazing holiday, wherever the road takes you! Bonaire Happy Holiday Homes, Kralendijk Picture: patio - Check out Tripadvisor members' 14,065 candid photos and videos of Bonaire Happy Holiday Homes Thank you for your beautiful feedback Sangy! We would like to confirm that we have made it through the worst of what has been a very difficult few months for us. A mended and ripped sheet on the double bed. Check-in offices cleaned and disinfected regularly. We cancelled in March when all the Covid 19 travel restrictions were put in place. They have cynically used the covid pandemic to scam people out of money. Choice now is accept or a refund will follow.Not much of a choice, and a fair number of the party accepted the property as they were just so relieved.Wait though, the holiday company say they will make it up to us - No air conditioning, no worry, fans will be delivered. The office had tried contacting me by telephone, however I didn't take the call.Happy Holiday Homes could not have been better. Voice your opinion today and hear what 13 customers have already said. The owner, Walter was very kind and took some of us to the larger supermarket which was out of town, in Porlezza (Carrefour). We (myself and my girlfriend) have been using Airbnb for many years and never once left a poor review. I cancelled the booked and phoned them to query why the money had been taken without warning of date or amount. Seems the only way to try and retrieve money is to go via your credit card. Airy, Spacious & elegantly furnished with a beautiful garden and nice outdoor setup where we spent our evenings and had dinner several times. Community. We would also love to take advantage of your 10% returning guest discount. Ok, no that's just not going to work. Asked for compensation from their Manager Ms Sara Cilia but no response. If you are considering booking any or their accommodations, you can either book straight with HHH or also via many other channels. The villa and the gardens were spacious for our family. Had to roll up extra duvet/ bed cover under the pillows. We were met by an aggressive, cold, unfriendly woman who was not helpful in the slightest and rolled her eyes at us. and dirty patches on the wall. Within a few hours of the booking, they had taken over £500 from my credit card and sent an email asking for passport information etc. But wait, it's only 5pm, the guests have only been travelling 12 hours so far, they can wait whilst they keep looking.Ok, found something. Happy Days is the perfect setting to enjoy your holiday home. Entered my review in their Facebook page with photos but they deleted it ! About See All. Great Service. Their “Terms and conditions” state that in this situation a customer is entitled to a 70 % refund on the accommodation cost.FAULTS:1) Only 10 % of the accommodation cost was refunded (in my case this would have been correct if they had not succeeded in re-booking the accommodation). A big Thanks to the Happy Holiday Homes team.Will definitely book again with Happy Holiday Homes. In Italy a residence is managed by a condominium and maintenance should be carried out by them, hence why service fees are paid by the owners. As for the 10% refund, I emailed HHH to ask if they could put it on my credit card and received no response. (29 reviews). Flights Holiday Rentals Restaurants Things to do Skip to main content. Riva Bella Margherita 3 on Lake Como. Happy Holiday Homes, Lugano. My numerous and different efforts to make them understand the fault were overlooked. Now more than ever we look to the future, and the new ways we can develop, grow and prosper! I cancelled this last week April 2020 but 2 days later they took a deposit of over £500 off my credit card and then sent me an email saying that due to covid they were giving me a voucher instead of refuding the money and if I didn't use it with them in the next 18 months i would get a full refund - in August 2021! We'll see about that. It was in fact taken immediately. Corso Elvezia 14 (8,507.70 km) 6900 Lugano, Switzerland. Maintenance of the building, cleaning standards and admissions of fault on the day by their own team have never been acknowledged. The Registered Agent on file for this company is Andino Otilila and is located at 1844 Viceroy Lane, Holiday, FL 34690. The apartment was equipped with everything you need and it is in a very quiet location. Contacted them for compensation but as expected no reply.-> HappyHolidayHomes have since regretted sincerely and offered fair compensation. It is extremely poorly appointed in several respects;- old and cheap furniture and fittings (clearly no investment has been made in the property in years). It seems you have waited until the end of your stay to write about your dissatisfaction. Happy Home Resort, Bengaluru: See 33 traveller reviews, 25 user photos and best deals for Happy Home Resort, ranked #253 of 1,539 Bengaluru hotels, rated 4 of 5 at Tripadvisor. Create New Account. Apartments Bonaire - Happy Holiday Homes offers apartments and accomodation for rent, private beach house, condo rentals, vacation holiday rentals homes and much more Properties were thoroughly cleaned and any request we had was dealt with adequately. This problem could be resolved if they had the courtesy to contact me. After phoning, I was then told it would take 10 days for the refund. We were left in an awkward financial position whilst in another country and had to use alternative means to pay for services and goods. I booked accommodation via Booking.com with 100% free cancellation. AVOID this agent. This place is NOT as advertised. The following morning we dropped by the Happy Homes HQ to return our keys and politely discuss the situation. Several weeks later I emailed again and received no response. DONT USE THEM. We found the beach to be just 400 metres and a gently 10 minute stroll.The welcome basket of brioche, newspaper, water and bottle of sparkling wine for the next morning as well as gifts for my children was so kind and generous.Thank you so much for the perfect week and see you soon! This is open on a Sunday and literally has a fantastic range of food and wine. I did NOT wait until our stay was over to let the management know we were in a dirty apartment. Beautiful pictures of interior, mention of comfortable sofa which was also supposed to sleep an extra 2. There were wires and nails hanging out of some areas of the wall, dirty cups (hadn’t been cleaned properly!) Professional company with strong empathy & understanding, DO NOT USE - SCAMMERS WHO WILL STEAL YOUR MONEY, In case of cancellation, the refund was too small, Buyer beware of Happy Holiday Homes and Balcone di Noa e Stella. "AVOID AVOID AVOID - no customer service. "AVOID AVOID AVOID - no customer service. We were told by another source that these complaints (especially “it looks nothing like the photos!”) are heard here very frequently. We recently stayed in a Holiday Homes apartment in Chamonix (Grand Roc) and were shocked by the condition of the property. Ocean front as well as non-seaside apartments are fully equipped with air-conditioning, full kitchen, microwave, coffeemaker, cable TV + free WIFI etc. I have photos and emails and Lack of email responses from your company to prove my claim. When I got no response, I went to the office the next morning and told them how terrible it was. If you had immediately gone back to the office to complain, they would have transferred you to another home. In the end the holiday company acted fairly ! Washing machine smelled of foul water, needed 2 complete cycles before we dared use it. The WiFi in the apartment did not work well either. Salaries, reviews, and more - all posted by employees working at Happy Holiday Homes. I would not book with them again. In the end the holiday company acted fairly ! Riva Bella Margherita 3 on Lake Como and Happy Holiday Homes are to be avoided, When a holiday company gets let down by …, Poorly equipped and maintained holiday home, Lake Como, Bellano appartment not as promised, Show reviews in all languages. Alerts. They showed us a couple of alternative apartments to chose from. There are absolutely no excuses for poor management of this apartment. A 10% refund was provided as a gesture of goodwill because you informed us about the issue at the end of your stay. Belong Aro: 41 holiday homes holiday homes from NZ$ New Zealand from $20/night. MY SITUATION:I had reserved an accommodation through HHH’s web page. Thank you Richard, always a pleasure to have you! Unfortunately their communication via Airbnb was poor. We were obviously dismayed after a long journey there and arranged alternative accommodation for the following day as soon as possible. With seafront Holiday Homes in Shelly Beach, St Michaels, Uvongo, Manaba Beach, Margate, Oslo Beach and Ramsgate; we have all you need to make your holiday dreams unforgettable memories.. When a holiday company gets let down by the owner of a property, that is disappointing. There were poor quality pillows and sheets so we could make up our own! 315 people like this. The garden had plenty of outdoor furniture for us to dine al fresco or just mosey around with a book. On arrival at the apartment we messsgaed within 24hrs about issues with the apartment. All rights reserved. Despite obvious objections, I was told that's the way it's going to have to be. Get Directions +41 91 922 08 81. Booked several times with HHH and never had a problem. Safety measures Coronavirus Happy Holiday Homes has implemented several measures to ensure the safety and comfort of its guests. I booked accommodation via Booking.com with 100% free cancellation. I gave your company ample opportunity to do the RIGHT thing before I wrote my review and you failed. I really liked the way we were made to feel welcome & comfortable. We are pleased you had an unforgettable time and looking forward to welcome you again! 2,852 people like this. Instead, their offer was a digital voucher I could use to rebook (a voucher was never part of the refund agreement made on booking.com). Booked a skiing holiday apartment through booking.com for the beginning of April with a free cancellation. Happy Homes 2018 LLC is a Florida Domestic Limited-Liability Company filed on February 19, 2018. I had to cancel the reservation. The CEO copied in is the wife of the managing director.From the top comes the leadership and standards. Riva Bella Margherita 3 on Lake Como and Happy Holiday Homes are to be avoided, When a holiday company gets let down by …, Poorly equipped and maintained holiday home, Lake Como, Bellano appartment not as promised, Show reviews in all languages. It was in fact taken immediately. They only leave the Reviews that show them in good light. Thanks again, from the Allen Family. We were told by another source that these complaints (especially “it looks nothing like the photos!”) are heard here very frequently. This is not a fault by the actual office in Menaggio. Their support & knowledge regarding the local area & activities is very helpful.When we reached, we were really tired. We'll see about that. We used the office based in Lake Garda and we would definitely book through Happy Holiday Homes again. The time taken by them to make all the reimbursements is unacceptable and we have incurred fees as a result. We are a small family run park ideally located in the quieter area of Brean. Airing this online is not how you should run your company or treat your guests. The villa gave us the sense of being home sweet home but being beside the most incredible Lake Como!! Upstairs there are only a couple lamps, no proper lights. Entered my review in their Facebook page with photos but they deleted it ! Within a few hours of the booking, they had taken over £500 from my credit card and sent an email asking for passport information etc. Arrived ok, food ok, bill doubled to cover, wait for it, their time;Holiday company on return say "We were very sorry that the villa you had booked was not available when you arrived. Only two wine glasses in a property that is supposed to accommodate up to 9)- absolutely no basic supplied provided whatsoever. See more of Happy Holiday Houses on Facebook. Beware of using this company anywhere they operate!We left the property with the sofa still not mended, the oven still not cleaned and the many other problems not listed here but notified to the company still not having been addressed. Again, we have never once left a bad review in all our time using Airbnb but wholeheartedly believe this one is completely warranted and fair. I booked an apartment though booking.com which turned out to be via happy holiday homes in Chamonix for december 2020 with assurances of free cancellation up to 7 days prior to check in. The office had tried contacting me by telephone, however I didn't take the call.Happy Holiday Homes could not have been better. Have carried nice memories :-). 5 stars! Had to roll up extra duvet/ bed cover under the pillows. I really liked the way we were made to feel welcome & comfortable. UTTER SCAM. We would also love to take advantage of your 10% returning guest discount. Firstly, all communication from Airbnb is very good. Two days later, after having cancelled the booking, the £500 was debited from my account. Washing machine smelled of foul water, needed 2 complete cycles before we dared use it. Beautiful pictures of interior, mention of comfortable sofa which was also supposed to sleep an extra 2. Featuring free WiFi, Happy holiday home resort offers pet-friendly accommodations in Negombo. 6 promised, 2 delivered half way through the week, the rest ignored;- Someone would come and cook for us, we just pay for food. Belong in 191 countries. I am waiting for some type of contact to discuss compensation. The staff member I spoke to said she did not receive the email. The WiFi in the apartment did not work well either. She said she would have sent a cleaning crew if she had known but did not offer to do it that day NOR did she offer to move us to other accommodations. Various issues with the apartment which should have been resolved before we arrived. They are happy to take your money, promise you the moon and not only NOT deliver but tell you they will do something and not mean it. We sincerely do NOT recommend this place and urge you to save your precious time and money by looking elsewhere. The place is in fact tiny, with a prison-like toilet (and separate) shower space that you can hardly turn around in. The team went out of their way to make us feel comfortable. The promise was repeated throughout the 14 day holiday and also since then. 32.5k Followers, 847 Following, 347 Posts - See Instagram photos and videos from Happy Holiday Homes (@happy_holiday_homes) Unfortunately this can sometimes happen. In eventual disputes those channels support you. Only two wine glasses in a property that is supposed to accommodate up to 9)- absolutely no basic supplied provided whatsoever. Deep cleaning and extra ventilation of properties. The description of this villa (Magnolia) and the photos were false. No-one in their contacts is answering the phone -no responses to emails. This is not a fault by the actual office in Menaggio. Happy Holiday Homes could not have been better. The office is located at Via IV November 39, 1-22017 Menaggio CO IT. She said she would have sent a cleaning crew if she had known but did not offer to do it that day NOR did she offer to move us to other accommodations. We paid our $1400 in good faith in advance and arrived to an apartment (Balcone di Noa e Stella) that was filthy and in obvious neglect. Deep cleaning and extra ventilation of properties. Do you agree with Happy Holiday Homes's TrustScore? It is run by Harold Lubberdink who has been a lake resident for several years now and is well respected. We will always strive to provide the best holidays for our guests and we look forward to providing the same great service which we dedicated ourselves to providing before Covid-19 hit. Light switches are difficult to find and lighting is minimal. Ideally suited for the retired or semi-retired. We will need to waste time and money on bin bags, dish washing cloths, washing up liquid, hand soap etc etc - which would be so simple to provide- on checking in we were greeted with a hidden and laughably excessive charge for cleaning on departure.This is a terrible shame because the lakeside location means that with more care and attention the property has the potential to be a great place. Wir freuen uns auf deinen Besuch! 314 people follow this. Happy Holiday Homes vacation apartments Bonaire. We are truly sorry that you arrived to an unsatisfactory apartment. Poorly run by disingenuous people.Update In Response to Happy Holiday Homes' Reply:Thank you for your response HHH but you are misinformed. No one responded, so we took the time out of our holiday to visit the office to discuss the issues in person. Trips. After numerous emails they will not even reply. Our normal procedure requires in fact a deposit payment which will be reimbursed in case of cancellation within policy. This is mentioned in a notification on Booking.com once booked. The villa gave us the sense of being home sweet home but being beside the most incredible Lake Como!! If I didn't use the voucher, I may be able to receive a cash refund in August 2021! The team went out of their way to make us feel comfortable. On our day of departure we were given a lift to the train station.I felt the company really went out of their way to accommodate us. Dirty oven had not been cleaned. 134 check-ins. Professional company with strong empathy & understanding, DO NOT USE - SCAMMERS WHO WILL STEAL YOUR MONEY, In case of cancellation, the refund was too small, Buyer beware of Happy Holiday Homes and Balcone di Noa e Stella. Happy Holiday Beach Resort, Morjim: See traveller reviews, candid photos, and great deals for Happy Holiday Beach Resort at Tripadvisor. Browse the Best Betty's Bay holiday homes on Tripadvisor. Porto Letizia, Lake Lugano.The property is a great disappointment. Felt like home.In addition to the above, the little things they did for us made all the difference. Completed the booking form with number of guests etc. With over 20 years experience in the vacation rentals we know exactly how to provide our guests with excellent service and the best personal care and attention that can be offered.The reviews in our guestbook speak volumes. If they succeed and if you have already paid 100 % of the accommodation cost, they must return 70 % to you. We paid our $1400 in good faith in advance and arrived to an apartment (Balcone di Noa e Stella) that was filthy and in obvious neglect. The place was dirty and spartan. We appreciated you visiting the office and pleased the team resolved the issues. Upon check-in, we put our bags in the apartment and left to tour Menaggio. When I got no response, I went to the office the next morning and told them how terrible it was. 15 check-ins. Upon check-in, we put our bags in the apartment and left to tour Menaggio. We appreciated you visiting the office and pleased the team resolved the issues. This email also said a prepayment would be made "a few days after the booking". Happy Homes Algarve - Private holiday rental accommodation with FREE WIFI in Tavira and eastern part of the Algarve. We were then given a lift to the local supermarket to buy supplies. Firstly, all communication from Airbnb is very good. DONT USE THEM. I would not book with them again. Check-in offices cleaned and disinfected regularly. About See all. See what employees say it's like to work at Happy Holiday Homes. They said it would be refunded (it was still showing as a pending transaction in my account). Upon arriving we discovered that there was no running water and the toilet didn’t flush at ALL. Rented through Happy Holiday Homes of Mennagio, Lake Como, "luxury" villa, from 5th to 12th Aug17, booking 220147, cost 1770Euros. About. Post. So, very disappointed upon arrival. Systematic use of hydroalcoholic gels and hand washing by the staff. Two months on, and after many exchanges promising me I would receive it, zero refund given. All rights reserved. I did NOT wait until our stay was over to let the management know we were in a dirty apartment. AVOID this agent. I hope I can explain from our end so you feel your complaint has not been over-looked. They promised us a refund of a pitiful 10% but have yet to receive it. We (myself and my girlfriend) have been using Airbnb for many years and never once left a poor review. We cancelled in March when all the Covid 19 travel restrictions were put in place. Unfortunately this can sometimes happen. We booked a short stay via Airbnb in an apartment in Argentière which Happy Holiday Homes managed. Properties were thoroughly cleaned and any request we had was dealt with adequately. It is extremely poorly appointed in several respects;- old and cheap furniture and fittings (clearly no investment has been made in the property in years). I hope I can explain from our end so you feel your complaint has not been over-looked. Airy big rooms, very clean with classic Italian furnishings. The promise was repeated throughout the 14 day holiday and also since then. A big Thanks to the Happy Holiday Homes team.Will definitely book again with Happy Holiday Homes. Booking.com lame and saying they are just the middle men- DO NOT USE THEM THEY WILL ROB YOU BLIND. I can also confirm that the refund was processed on the 26th September 2018. See all. Choice now is accept or a refund will follow.Not much of a choice, and a fair number of the party accepted the property as they were just so relieved.Wait though, the holiday company say they will make it up to us - No air conditioning, no worry, fans will be delivered. Holiday and also since then both booking.com and had to roll up extra happy holiday homes reviews bed under! Accommodations in Negombo Homes managed our evenings and had to use alternative means to pay for services and.... Long journey there and arranged alternative accommodation for the following morning we dropped by the of! If you have waited until the end of your stay to write about your dissatisfaction looking elsewhere beautiful. Said it would be made `` a few days after the booking form with of! Apartment is very spacious and uniquely designed, comfortably furnished and meticulously.! Hhh ’ s web page years and never once left a poor review nights in apartment rented through HHH Motorhomes... 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